FREQUENTLY ASKED QUESTIONS

If you have any questions other than the most frequently asked, please E-Mail us at info@eliteexchange.store or contact us HERE. We always try ourselves to be as helpful as possible to our customers.

Yes. We are able to ship to all areas worldwide EXCEPT for: Cuba and most parts of
Africa.

Simply select your item, click the "ADD TO CART" button, and then go to your cart. After that, please click "CHECK OUT", and fill in your details.

All packages are trackable

• EUROPE: Please allow 2–3 weeks for delivery after the tracking number is sent. In many cases, your package may arrive sooner, depending on your location and local postal services. If there are any delays, they are typically minimal, but feel free to contact us if you have any concerns regarding your order's status.

• USA:Please allow 2 - 3 weeks to delivery after tracking number is send. Please note in most cases it will be faster.

• Canada/UK/Australia: Please allow 2 - 4 weeks to delivery after tracking number is send. Please note in most cases it will be faster.

• Rest of World: Please allow 3 - 7 weeks to delivery after tracking number is send. Please note in most cases it will be faster. (Brazil and Italy might take a little longer)

• We are committed to ensure 100% purchase protection for your shopping done on our website, secured by 256 bit encryption. You can benefit from a safe and secure
  online ordering experience.
• We do not store any of your information in our servers, only - names and address (for shipping) and E-Mail (for communication about your order). We will not trade or exchange
  your information.

All international credit/debit cards and PayPal is accepted. All the payments are 100% Secured.

Yes, they are 100% Secured. We do not share any information we collect through orders or contact inquiries. The information is solely used to complete your order or respond to your inquiry.

• When you place an order containing multiple items, we strive to ship all products together in a single package whenever possible. You will receive tracking details for your order, allowing you to monitor the status and estimated arrival times.

• If you have any questions or concerns about your shipment, feel free to contact our customer service team for assistance.

We have many customers worldwide, and we want to deliver the item as soon as
we can. We ship our products from various of our suppliers from different channels
worldwide, to easily deliver the item to you.

If this happens to you, E-Mail us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

We 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at info@eliteexchange.store and we will get you taken care of!

We stand behind the quality of our products. If you are not happy with the quality or product come damaged, we will work together to solve the issues for you, according our Refund Policy.